Zephyr Professional Practice Test

What do cloud SLAs typically include?

1. General marketing strategies

2. Urban development guidelines

3. Performance and uptime statistics

4. Networking hardware specifications

The correct answer is: Performance and uptime statistics

Cloud Service Level Agreements (SLAs) are crucial documents that define the level of service expected from a cloud provider. They primarily focus on the measurable aspects of the service, which includes performance metrics, uptime guarantees, and response time commitments. Therefore, including performance and uptime statistics in a cloud SLA is significant because it holds the provider accountable for the reliability and availability of their services. The performance and uptime statistics typically specify the expected percentage of time the service should be operational, commonly expressed in terms such as "99.9% uptime", as well as metrics related to performance speed and efficiency. This information ensures that customers have clear expectations and recourse if the service does not meet those benchmarks. In contrast, other choices such as general marketing strategies, urban development guidelines, and networking hardware specifications do not align with the primary purpose of an SLA, which is to provide a clear framework concerning service performance and reliability.