Zephyr Professional Practice Test

What is an important aspect of operational risks management in cloud service operations?

1. Reducing software licensing fees

2. Maintaining quality service levels

3. Enhancing internal communication

4. Lowering workforce turnover

The correct answer is: Maintaining quality service levels

An important aspect of operational risk management in cloud service operations is maintaining quality service levels. Cloud service operations involve numerous complexities and dependencies, and ensuring that service levels are met is crucial for minimizing risks. This includes reliability, availability, performance, and security of cloud services. Failure to maintain these quality service levels can lead to service disruptions, customer dissatisfaction, and potential financial losses. In cloud environments, operational risks can arise from various factors such as system failures, inadequate resource allocation, and external threats. By focusing on maintaining high-quality service levels, organizations can enhance their resilience against these risks. Effective management of service levels involves continuous monitoring, regular performance assessments, and adherence to industry standards, all of which contribute to reducing the likelihood and impact of operational risks.