Zephyr Professional Practice Test

What is the role of the Case Management Framework?

1. Handle document capture and analysis

2. Support multi-vendor infrastructures

3. Manage marketing processes

4. Automate sales workflows

The correct answer is: Handle document capture and analysis

The Case Management Framework primarily focuses on handling document capture and analysis. This is essential for organizations dealing with large volumes of documents, as it streamlines the process of managing, sorting, and analyzing data contained within those documents. By implementing a Case Management Framework, users can enhance their ability to track cases and ensure that crucial information is processed efficiently and accurately. While options like supporting multi-vendor infrastructures, managing marketing processes, and automating sales workflows might be relevant to various business operations, they do not specifically pertain to the direct functions of a Case Management Framework. The framework's core emphasis on document handling makes it particularly vital for cases where documentation plays a critical role in decision-making and case resolution.